Customer Success Specialist

Posted September 10, 2026

About the role

Be the main point of contact for ePadi partners, making sure issues are resolved quickly and every partner grows with our platform.

What you will do

• Handle partner questions and issues across channels
• Monitor partner account health and follow up proactively
• Write documentation and platform usage guides
• Bring partner feedback back to the product team

What we are looking for

• At least 2 years in customer success or account management
• Strong written and spoken Indonesian and English
• Careful and calm when handling urgent situations
• Basic understanding of digital products or payments is a plus

What we offer

• Health and employment insurance (BPJS)
• Performance bonus
• Clear career path